Terms and Conditions

 

 

Please note your use of this website, communications with us, and bookings made with Incognito are subject to the following Terms and Conditions:

 

INCOGNITO CUSTOMER TERMS & CONDITIONS

 

Thank you for choosing Incognito. Please read the following terms & conditions carefully.

 

TARIFFS

Tariffs are subject to change without notice. Please check for inclusions.

 

BOOKINGS AND PAYMENT

  • May be made by telephone, facsimile, mail or email.

  • All bookings are subject to written confirmation.

  • The guest who is named in the reservation, remains the sole contact person for communication with Incognito.

  • The contact person must supply full name, address and telephone contact details to Incognito.

  • A booking will be confirmed upon payment of a deposit (50% of total cost for all booking).

  • As a rule all deposits are non-refundable and non-transferable subject to the cancellation policy below. 

  • Full payment shall be required no less than twenty eight days prior to occupancy. Bookings received less than twenty eight days prior to occupancy require full and immediate payment to confirm the booking.

  • Payments may be made via cheques or via electronic funds transfer or by MasterCard and Visa.

  • Upon receipt of a booking form or an online booking, and confirmed payment of the deposit, the managing agent shall confirm in writing to you the booking details, and provide details of arrival and departure times, greeting and key handover details, and contact details in the event of any problems together with the appropriate forms.

  • Any changes to a booking may incur an administration fee of $20 in addition to any cancellation fees.

  • Incognito is able to assist guests with accommodation and other bookings including activities within the region, winery tours, private chefs etc subject to supplier availability.

  • Your booking is not confirmed until you complete, sign and return Indemnity Agreement and Credit Card Details Form.

 

SECURITY BOND

  • All guests are required to pay a bond.

  • After your stay there will be a property inspection. If there are any breakages or damages or loss to the property or if there are items not completed in accordance with the "Departure Checklist", you will incur charges and will be required to pay Incognito the replacement value of any item or the charges incurred for services. You will be provided with all details relating to the report/checklist and any costs of the above.

  • Incognito reserves the right to debit your credit card, or send you an invoice, for any amounts outstanding or any extra charges for cleaning, extra services, additional guests, lost keys, call-outs, repairs or damage to the property.

 

CANCELLATION FEES

A cancellation fee will be applicable on whole or part cancellation of accommodation and extras bookings as follows:

  • A booking cancelled 6 months or more before arrival date will incur no cancellation fee.

  • A booking cancelled 1-6 months before arrival date will incur a cancellation fee of 20% of total rental for off peak and mid season bookings and 30% for peak season bookings.

  • A booking cancelled 1 to 4 weeks before arrival date will incur a cancellation fee of 50% of total rental for off peak and mid season bookings and 75% for peak season bookings.

  • A booking cancelled within 7 days will incur a cancellation fee of 100%.

 

ARRIVALS and DEPARTURES

Check-in is after 2pm and checkout is by 10am sharp. You will be advised in your welcome pack at the time of confirmation of the booking of the details for the greeting and handover of keys. You will also be supplied with a Departure Checklist at the time you collect the keys.

 

YOUR STAY

  • The property is to be used for holiday rental purposes only. Please note, whilst we are happy for you to entertain small groups of friends during your stay at the property, should you wish to host a party or to entertain a larger group, written authorisation must be obtained from Incognito PRIOR to your arrival date. There is a $ 5,000 penalty should you not obtain such authorisation.

  • Incognito is not responsible if the chosen accommodation does not "meet" the expected style required. Please view the property on our website www.incognitoescape.com.au prior to your arrival and call Incognito if you have any queries.

  • Incognito is not responsible for any failure of utilities, essential services or appliances. Please contact our caretaker immediately and every attempt will be made to contact the appropriate authorities and arrange repairs. However immediate repair may be beyond our control.

  • Non-urgent call outs, deemed by Incognito, will incur a call-out fee of $66.00.

 

SECURITY

Incognito is not responsible for the security of your belongings. It is your responsibility to ensure the property is left secure at all times and after departure.

 

CLEANING

The property will be professionally cleaned prior to your arrival. We ask that you leave the property in a neat and tidy condition prior to your departure time including removing all rubbish from the property, washing and storing all dishes, etc and removing all food items from the fridge and pantry.

 

SMOKING

There is to be no smoking within the house at any time. The security bond will be applied towards all repairs required due to the damage caused by smoking or cleaning that is required due to the smell including the dry cleaning of all manchester and curtains.

 

PETS

No pets are allowed on the property at any time.

 

NUMBER OF GUESTS

The maximum number of guests for Incognito is 8. A penalty of $100 per guest per night applies if you breach this condition. Children under the age of 12 years are not permitted to stay at the property.

 

GARBAGE

Garbage collection days are specified on the "Departure Checklist" provided to you. We ask that you follow these instructions.

 

SEPTIC TANKS

Most houses in this area have septic tanks and therefore you must not flush any foreign objects into the system.

 

DAMAGES

As the guest/tenant, you are responsible for all damages, breakages and loss incurred during the term of your occupancy. We ask that you advise us of any mishaps for which you will be required to pay. The fee payable for lost keys is $33 and locksmith's fees will be charged directly to you.

 

INDEMNITY

You, the guest/tenant, indemnify Incognito against any liability, which may attach to Incognito as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his agent. These conditions are an agreement between the parties. Any infringement of the above conditions permits Incognito to refuse a key, amend the rental or immediately terminate the tenancy.

 

USING THE WEB SITE

The material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice.

Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness and relevance for their purposes.

Some material on this site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any particular course of action.

Links provided to other internet sites are provided for the user's convenience and do not constitute endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site.

 

VALIDITY OF RATES

Prices are valid for the dates indicated.

All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax).

All prices shown on this site are subject to change without notice. Prices quoted and shown are not final until full payment is received.

 

QUOTATIONS

All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and required payment received.